1. Who We Are

Bambi Appliances Ltd (“we”, “us”, “our”) is a UK-registered company based at Unit A, Ablow Street, Wolverhampton, WV2 4ER. We sell graded, ex-display, and refurbished household appliances. This privacy policy explains how we collect, use, and protect your personal data when you use our website and services.

2. Information We Collect

We may collect the following categories of personal data:

• Identity data: name, email address
• Contact data: delivery address, phone number
• Account data: login credentials (passwords stored hashed)
• Order data: purchase history, payment references
• Technical data: IP address, browser type, device information
• Usage data: pages viewed, search queries, time on site

3. How We Use Your Data

We use your personal data to:

• Process and fulfil your orders
• Create and manage your account
• Communicate with you about orders, enquiries, and updates
• Improve our website and services
• Comply with legal and regulatory obligations
• Prevent fraud and protect the security of our platform

4. Legal Basis for Processing

We process your personal data on the following lawful bases under the UK GDPR: performance of a contract (orders), legitimate interests (marketing, security), legal obligation (tax records), and consent (optional communications). You may withdraw consent at any time by contacting us.

5. Data Sharing

We do not sell your personal data. We share data only with trusted third parties who help us operate our business: payment processors (Stripe / PayPal), delivery couriers, analytics providers (Google Analytics), and authentication services. All third parties are contractually obligated to protect your data.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Order data is retained for 6 years for tax and legal compliance. Account data is retained until you request deletion. You may request erasure of your data at any time by contacting us.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erase your data (“right to be forgotten”)
• Restrict or object to certain processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please email us at info@bambiappliances.co.uk.

8. Cookies

Our website uses essential cookies for authentication, cart functionality, and security. We may also use analytics cookies (Google Analytics) to understand how visitors use our site. You can control cookie settings in your browser preferences.

9. Security

We implement appropriate technical and organisational measures to protect your personal data, including HTTPS encryption, hashed passwords, rate-limited authentication, and secure cookie handling. While no system is completely secure, we take data protection seriously and continuously improve our safeguards.

10. Contact

If you have questions about this privacy policy or wish to exercise your rights, contact us at:

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.